Onboarding Best Practices
Effective onboarding takes 90 days, not a day. The goal isn't paperwork—it's time to productivity and long-term retention. New hires who go through structured onboarding are 69% more likely to stay for 3+ years.
The 30/60/90 Framework
Days 1-30: Learn
Focus: Absorb context, build relationships, understand the landscape.
- Survive the basics (access, tools, benefits, logistics)
- Meet key stakeholders and team members
- Understand team goals, metrics, and current priorities
- Shadow experienced team members
- Complete required training and compliance
- Deliver one small, low-stakes win
Days 31-60: Contribute
Focus: Start adding value with guidance.
- Own small projects or components
- Participate in team ceremonies with increasing contribution
- Build relationships cross-functionally
- Receive first formal feedback checkpoint
- Begin identifying areas for growth
- Understand how success is measured
Days 61-90: Own
Focus: Operate with increasing independence.
- Own meaningful projects end-to-end
- Make decisions with appropriate autonomy
- Contribute ideas and improvements
- Build reputation with stakeholders
- Complete formal 90-day review
- Set goals for the next quarter
First Week Priorities
The first week is disproportionately important. Optimize for:
- Day 1: Welcome, logistics, tech setup, meet the team
- Day 2: Role overview, initial 1:1 with manager, begin reading/context
- Day 3: Meet key stakeholders, dive into systems/tools
- Day 4: Start first task or shadow assignment
- Day 5: Buddy check-in, first-week reflection, clarify questions
New hires should never wonder "what should I do next?" in week one.
Buddy System
Every new hire needs a buddy—not their manager, but a peer who:
- Answers "dumb questions" without judgment
- Explains unwritten norms and culture
- Provides social connection and inclusion
- Checks in daily during week one, weekly after
Buddy selection: Pick someone on the team (or adjacent team) who's been there 6+ months and genuinely enjoys helping others ramp up.
Onboarding by Role Level
| Level | Key Differences |
|---|---|
| Entry | More structure, more hand-holding, longer ramp |
| Mid | Balance of guidance and autonomy, faster to contribution |
| Senior | More context-gathering, strategic meetings, expected to shape role |
| Leadership | Heavy stakeholder time, org understanding, team assessment |
Manager Responsibilities
Before day one:
- Announce new hire to team
- Prepare workspace/equipment
- Schedule key meetings
- Assign buddy
- Draft 30/60/90 plan
During onboarding:
- Weekly 1:1s minimum
- Clear assignments with deadlines
- Explicit feedback early and often
- 30-day and 90-day formal checkpoints
Common Mistakes
| Mistake | Fix |
|---|---|
| No plan at all | Even a basic outline beats improvisation |
| Information dump day 1 | Spread learning over weeks |
| No buddy assigned | Always assign a peer buddy |
| Manager too busy | Block time for new hires—it's an investment |
| No early wins | Assign a small deliverable by week 2 |
| Ignoring culture | Explicitly teach norms and values |
| Skipping feedback | Do 30-day check-in without fail |
Checklist Categories
A comprehensive onboarding checklist includes:
Pre-boarding (before start date)
- Equipment ordered/delivered
- Accounts provisioned
- Workspace ready
- Announcement sent
- First week scheduled
Day 1 Logistics
- Badge/access
- Laptop/equipment
- Email/Slack/tools
- Benefits enrollment
- Emergency contacts
Training
- Compliance/security
- Company history/mission
- Product overview
- Team-specific training
- Tools/systems training
Relationship Building
- Meet team members
- Meet cross-functional partners
- Meet skip-level (manager's manager)
- Meet buddy
Role-Specific
- Access to relevant systems
- Codebase/docs orientation (for eng)
- Customer context (for customer-facing)
- Sales tools/territory (for sales)