To run this task you must have the following required information:

> Escalation tiers and roles (or use defaults: CSM → CS Manager → VP CS)

If you don't have all of this information, exit here and respond asking for any extra information you require, and instructions to run this task again with ALL required information.

---

You MUST use a todo list to complete these steps in order. Never move on to one step if you haven't completed the previous step. If you have multiple read steps in a row, read them all at once (in parallel).

Add all steps to your todo list now and begin executing.

## Steps

1. [Read Customer Success Visual Prompts]: Read the documentation in: `./skills/sauna/[skill_id]/references/success.visual.prompts.md` (Get the escalation flow prompt template)

2. Ask the user for their escalation flow details:
- How many escalation tiers? (Default: 3)
- What roles at each tier? (Default: CSM, CS Manager + Support, VP CS + Engineering)
- What severity levels trigger escalation? (Default: Low, Medium, High, Critical)

If user just says "escalation flow" without details, use the standard 3-tier model.


3. Construct the image generation prompt using the Escalation Process Flow template:

1. Start with the base template from the slice
2. Set the number of tiers
3. Replace tier labels with the user's roles
4. Assign colors by severity (green → yellow → red progression)
5. Keep the flowchart style suitable for wiki/playbook use

The final prompt should create a clear escalation path visualization.


4. [Gather Arguments: Generate or Edit Image] The next step has the following requirements for arguments, do not proceed until you have all the required information:
- `prompt`: the constructed prompt from previous step
- `imagePath`: empty string - no source image for generation
- `outputDir`: ./documents/images/**/*

5. [Run Code: Generate or Edit Image]: Call `run_script` with:

```json
{
  "file": {
    "path": https://sk.ills.app/code/media.image.generate/preview,
    "args": [
      "prompt",
      "imagePath",
      "outputDir"
    ]
  },
  "packages": null
}
```

6. Present the generated escalation flow to the user. Show the saved image path.
Offer to regenerate with different tiers, roles, or severity levels if needed.